Updated: 12 August 2025

Company: Alif AI FZCO

Alif AI FZCO (“we”, “us”, “our”) is committed to protecting the privacy of all visitors and users of Mr Divert (the “Platform”) and the website www.mrdivert.com (the “Website”). This Privacy Policy explains how we collect, use, and protect your information in accordance with applicable laws in the United Arab Emirates (UAE).

Our head office is located at Jumeirah Lake Towers (JLT), Dubai, UAE. You can contact us at [email protected] for any queries related to this Privacy Policy.

1. Scope

This Privacy Policy applies only to the Mr Divert Platform and Website. It does not apply to any third-party websites, food aggregators, restaurants, or delivery platforms that we integrate with or link to.

By using our Platform, you agree to the terms of this policy and consent to the collection, use, and sharing of your information as outlined below.

2. Information We Collect

1. Information You Provide
   • Name, phone number, email address, business address, and password
   • Restaurant details, menu data, order management preferences, and integration settings
   • Billing details and payment information (stored in encrypted form)
   • Information provided through support requests, feedback, or surveys
   • Information provided via third-party sign-in services (e.g., Google, Microsoft)
2. Information Collected Automatically
   • Device and browser details, IP address, and operating system
   • Platform usage data (features accessed, time spent, order data processed)
   • Integration API usage, reports generated, and analytics requests
   • Location data (country/territory of operation)
3. Information You Provide
   • Data from integrated delivery aggregators (orders, menu updates, operational metrics)
   • Information shared via our social media channels or marketing communications

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Platform and its AI-powered services
• Manage and process restaurant online orders from integrated delivery platforms
• Sync menus, prices, and inventory across connected aggregators
• Provide analytics, reporting, and operational insights
• Communicate important updates, service changes, and promotional offers
• Comply with legal obligations and protect against fraud or misuse

You may opt out of marketing communications at any time by emailing [email protected].

4. Sharing Your Information

We do not sell your personal data. However, we may share it with:

• Technology partners, cloud service providers, and analytics companies
• Payment processors for transaction handling
• Marketing and advertising partners (only if you have consented)
• Regulatory authorities if required by law
• New business partners in case of mergers, acquisitions, or restructuring
• Aggregators, POS, Delivery companies and other applications

All service providers are contractually bound to process your data only for agreed purposes and to maintain appropriate security measures.

5. Cookies and Tracking

We use cookies to:

• Enable secure login and session management
• Monitor traffic and usage patterns
• Personalize content and improve AI responses

You can disable cookies in your browser settings, but this may affect Platform functionality.

6. Security and Data Retention

• Data is stored on secure servers with encryption and access controls
• Passwords must be kept confidential by users
• We retain your data only as long as necessary for operational, legal, or AI training purposes
• Credit/debit card details will not be stored, sold, shared, or leased to third parties

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting [email protected]. An administrative fee may apply for access requests as permitted by law.

8. Refund Policy

• No refunds are allowed once a subscription is purchased. The subscription will remain valid until the subscribed end date.
• Refunds, where applicable and subject to our terms, will be processed via the original payment method within 7–14 working days from the date of approval.
• No refunds will be provided for service performance issues after activation of the subscription, except in cases of verified service disruption exceeding 7 consecutive days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Website, and continued use of our Platform will indicate acceptance of the changes.

10. Contact Us

Alif AI FZCO
Jumeirah Lake Towers (JLT), Dubai, UAE
Email: [email protected]
Website: www.mrdivert.com